FAQs

Use this page to find answers to the most Frequently Asked Question about our Library and Learning Centre. If your question is research related check out our Research FAQs

Borrowing

Can I borrow a calculator in the library?

Can I borrow equipment if I'm not a student or employee?

Can I donate books to the Library?

Can I take a puzzle home?

Can reserve items be renewed?

Do I still pay fines if the Library is unexpectantly closed?

Do you charge fines when materials are returned after the due date?

How do I access print articles that are at the other campus?

How long may I keep a book or video that I borrowed?

I am not a student or an employee at Douglas College. Is it possible to get a library card?

I need a book that is NOT in the Douglas College collection. What can I do?

Is it possible to go directly to another college or university to borrow books?

The book I want has been taken out by someone else. How can I get it?

The book I want is at another campus. Do I have to go to that campus in order to get it?

What adaptive and assistive hardware and software does the library offer?

Where are the books located?

Where do I get materials that my instructor placed on reserve in the library?

Computer use

Can I borrow a laptop from the library?

I am not a student or employee at Douglas College. Could I use a computer in the library?

If the computers in the library are all in use, are there other computers available for student use in the College?

Is there wireless access in the library?

Facilities

Can I book a study room?

Can we eat in the library?

If I think I've lost something in the library, where should I go to make inquiries?

Is there a campus space to do my online class?

Is there a quiet place to study?

May I use my cell phone in the Library?

What social distancing and Covid safety protocols are in place in Library?

When is the Library open?

Journal Articles

How do I find a peer-reviewed journal article?

How do I find articles on my topic?

I have a citation for an article. How do I find the full text in the library?

What can I do if the article I want is not available at Douglas College?

Learning Centre

Can I get tutoring in languages other than English?

Does the Learning Centre offer support for courses at other institutions?

Does the Learning Centre offer support for courses I am not enrolled in?

How can I make the most out of my tutoring sessions?

How does working with a tutor help improve my writing?

How do I book an online appointment with the Learning Centre?

How do I join an online appointment with the Learning Centre?

How long are the tutoring appointments?

I am interested in the workshop but cannot attend. Will it be recorded?

Is tutoring confidential?

What can I get help with?

What happens during an appointment?

What happens if I need to cancel an appointment?

What is the policy on long papers for Submit A Draft tutoring?

Where can I get help with my resume?

Where can I get information about assessment testing?

Where do I get help with ENGU 0100 and 0200 level courses?

Who does the Learning Centre support?

Online Access

How do I connect with a librarian online?

I'm having trouble logging into an online resource

I am a new student and cannot access My Library Account

Is video reference available?

Print, Copy, Scan

Are there photocopiers in the library and what does it cost to use them?

Are there scanners in the library?

Can I print from my laptop?

Do I have to pay for printing?