FAQs

• The Learning Centre is a multilingual centre, so tutoring may occur in languages that will contribute to student learning.   
• However, because the language of instruction in most courses is English, an important goal is for the tutor to prepare the student for using English in their coursework.

Sorry, the Learning Centre is not able to help you with courses taken at other institutions. Most institutions have some type of tutoring available. And the WriteAway service offers free online writing help for students at many institutions in BC.

Sorry, the Learning Centre does not offer support for courses you are not currently enrolled in. Once you sign up for a class our content tutors will be glad to help you. 

• Plan time before your tutoring sessions to prepare and then time afterwards to incorporate feedback from your tutor and practice new skills 
• Do as much work as possible before seeing a tutor 
• Bring specific questions about assignments and course content that you have already worked on. 
• Remain active and attentive during the tutoring session 
• Limit distractions from electronic devices, food, and side conversations 
• Build in time between appointments to incorporate tutor feedback

Please refer to this How to book an online Zoom appointment document.

See also...

How to join an online Zoom appointment

Please refer to this How to join an online Zoom appointment document.

See also...

How do I book an online Zoom appointment

Zoom FAQs

In your tutoring sessions, your tutor can help at any stage of the writing process to:  

• help you evaluate and understand the assignment instructions  
• discuss your questions about your writing  
• review writing techniques, such as thesis development, organization and use of topic sentences 
• suggest methods for improving your reading practices and writing 
• identify error patterns in your writing and help you improve your editing skills 

We can’t proofread for you, but we can help you improve your editing skills by 

• helping you recognize errors and showing you strategies to fix them yourself 
• guiding you to helpful resources  
• giving editing advice and practice  

• The appointments are 25 and 55 minutes long. It’s a little confusing, as our online booking system shows appointments to be 30-minutes and one-hour long.  
• Tutors reserve the last 5 minutes of your appointment to do record-keeping and provide you with an emailed client report. Please help your tutor by ending your session on time.

Learning Centre workshops are not recorded. If you are unable to attend the workshop but interested in learning more about the topic, please make a Consultation appointment with one of the tutors. You can also contact us in the Learning Centre, via chat or by email, and we can direct you to the resources on the topic.

Peer tutors have signed a confidentiality agreement to keep all student conversations and written work private. Tutors will only share information about tutoring sessions with faculty and staff in the Learning Centre.  

• Tutors can help you with work you are doing for courses you are currently enrolled in at Douglas. 
• In keeping with the Douglas College Academic Honesty policy, tutors are not able to do school work for you nor supply answers for assignments that you must submit as your own work  
• In addition to helping you with course assignments and course concepts, tutors can help you work on improving your study and academic skills (writing, reading, study, math, and computer skills).

During your tutoring appointment, your peer tutor will help you  

• evaluate and understand the assignment instructions 
• guide you to find resources for and answers to questions about your assignment 
• suggest techniques for improving your academic and study skills 

When tutors can't help you, they will refer you to Learning Centre faculty or to your own instructor. 

There are four ways to cancel an appointment:

• Online at douglas.mywconline.com
• By emailing [email protected]
• Call us at 604 527 5539 (NW) or 604 777 6139 (CO)

​Tutors understand that students have to cancel appointments for many different reasons. If you do have to cancel, please do so with as much notice as possible, so that other students have the opportunity to book an appointment at that time.

Because tutors have an hour to work on your paper, they might not be able to provide feedback on the entirety of your paper. Instead, they might focus on certain aspects on your paper based on the appointment description. If you'd like additional feedback, we recommend making a second appointment with the same tutor, and let them know what parts to focus on.

The Douglas College Career Centre can help you with resumes, cover letters, and job applications.

The Assessment Testing page has information about what you should study.

The Assessment Tests Guide page lists resources that will help you.

The Learning Centre is not able to help you with ENGU 0100 and 0200 level courses; we encourage you to reach out to your instructor.

The Learning Centre prioritizes Douglas College students and can help you with classes you are enrolled in.

Note: Students in ENGU 0100 and 0200 level courses are encourage to reach out to their instructors.